Shipping policy

At our store, we aim to make grocery shopping simple, reliable, and convenient for customers across Europe.

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

Delivery Area

We currently ship to selected European countries and regions. Available shipping destinations may vary depending on product availability, warehouse location, and carrier service coverage.

If your address is outside our service area, you may not be able to complete checkout.

Estimated Delivery Time

Estimated delivery time is usually 3–7 business days after dispatch.

Remote areas, islands, rural regions, or cross-border deliveries may require additional time.

Please note that delivery times are estimates and may be affected by weather, customs checks, local courier delays, holidays, or unexpected logistics issues.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, order value, package weight, and selected shipping method.

We may offer free shipping promotions from time to time. If free shipping is available, it will be clearly shown on the cart or checkout page.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow up to 24–48 hours for tracking information to update after dispatch.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing an order.

We are not responsible for failed delivery, delays, or extra shipping costs caused by incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us as soon as possible with your order number, photos of the package, and any relevant details.

We will work with the carrier to investigate the issue and provide a suitable solution where applicable.