Return policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unopened where applicable, in its original packaging, and in the same condition as received.

Non-Returnable Items

For hygiene, safety, or freshness reasons, certain items cannot be returned, including:

• Opened food or grocery products
• Perishable goods
• Personal care items that have been opened
• Items with damaged original packaging caused by customer handling
• Clearance or final sale items, unless faulty
• Gift cards or digital products

Return Process

To start a return, please contact our customer support team with:

• Your order number
• The item you wish to return
• The reason for return
• Photos if the item is damaged, incorrect, or defective

Please do not send items back without contacting us first.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will provide a suitable solution, which may include replacement, refund, or return instructions.

If the return is due to a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.