FAQ

How long does delivery take?

Most orders are delivered within 3–7 business days after dispatch. Remote areas or cross-border deliveries may take longer.

How long does order processing take?

Orders are usually processed within 1–2 business days after payment confirmation.

Can I track my order?

Yes. If tracking is available, you will receive a tracking link by email after dispatch.

Can I return my order?

Yes. You may request a return within 30 days of receiving your order, provided the item meets our return conditions.

Are food items returnable?

Opened food, perishable products, and hygiene-sensitive items are generally not returnable unless they are damaged, incorrect, or defective.

What payment methods do you accept?

We accept major credit cards and other available payment methods shown at checkout, such as PayPal, Apple Pay, or Google Pay where supported.

What should I do if my item arrives damaged?

Please contact us with your order number and photos of the damaged item and package.

Can I change my shipping address?

Please contact us as soon as possible. If the order has already been dispatched, we may not be able to change the address.

Do you ship across Europe?

We ship to selected European countries and regions. Available delivery areas will be shown at checkout.

How can I contact customer support?

You can contact us by email at support@yourdomain.com. Our team usually replies within 1–2 business days.